1. Order Processing

• Processing time: 1–2 business days (Mon–Fri, excluding public holidays) after payment confirmation.
• Orders placed after 2 p.m. IST are processed the next business day.
• You’ll receive an email with your invoice and a tracking link once the parcel leaves our studio.

2. Shipping Zones & Fees

Destination	Service	Estimated Transit*	Rate**
India (all states)	Standard Courier (Delhivery/Blue Dart/Xpressbees)	3–6 working days	FREE on orders ₹999+; otherwise ₹79 flat
India – Express	Air Express	1–3 working days	₹149 flat
International	EMS / DHL eCommerce	7–12 working days	Auto‑calculated at checkout by weight & zone

*Remote areas may require extra time.
**Cash‑on‑Delivery (COD) incurs a ₹40 handling fee (India only).

3. Order Tracking

Once dispatched, use the tracking link in your confirmation email or log into My Account → Orders on reetaramamurthygupta.in. Tracking data may take up to 12 hours to refresh after pickup.

4. Delivery Attempts & Address Issues

• Couriers attempt delivery twice; if unreachable, the parcel returns to us.
• Re‑shipping is chargeable at the original rate.
• Contact support@reetaramamurthygupta.in within 48 hours to correct address errors.

5. Delays & Force Majeure

We strive to meet stated timelines, but events beyond our control (weather, strikes, customs inspections) may cause delays. We’ll keep you informed via email/SMS alerts.

6. Damaged or Lost Parcels

If your package arrives visibly damaged, refuse delivery and notify us immediately. For lost parcels, email support with your order number; we’ll liaise with the carrier and arrange a free replacement or refund once investigation closes.

7. Partial Shipments

Multi‑item orders may ship in separate boxes to speed delivery. You’ll receive individual tracking numbers at no extra cost.